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Terms and Conditions

Introduction

This Website (essenceofhartland.com) (the “Website”), is owned by and operated by or on behalf of Essence of Hartland (“Essence of Hartland”, “we” or “us”). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01237 441027 or by email at info@essenceofhartland.com or by post using the address given below.

Essence of Hartland
Gramercy
West Ball Hill
Hartland
Devon
EX39 6BX

Use of Website

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions (“Terms”) apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy, (eg dealing with orders and accounts, processing payments). You will notify us of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Essence of Hartland have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Essence of Hartland for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the registered trademark of Essence of Hartland or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Essence of Hartland; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Placing an order

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order with either by telephone on 01237 441027, by email at info@essenceofhartland.com or by post using the address given above.

By placing an order via this Website you are making an offer to Essence of Hartland to purchase the goods detailed in your order upon the terms described in your order.

By placing an order for the delivery of goods via this Website you are making an offer to Essence of Hartland to deliver the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Essence of Hartland for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order.

Prices and availability of goods are subject to change without notice.

Pre-orders

These are items that are not available and/or are currently sold-out from our physical/online shop.
Pre-order or back-order is placing orders in advance which requires full payment from a customer interested in procuring the said item/product.

Please make sure you have read and understood all the conditions written here before submitting your Order.

  1. “Full payment” is required & should be made via the payment options made available.
  2. Cancellation of orders is not allowed once the “Order” has been submitted and paid nor could it be exchanged for other items or services being rendered. All pre-orders made are considered as sold.
  3. All pre-orders will be shipped after the stated date. Estimated Date of Arrival: Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of our package we cannot assure you the exact date and time of its arrival.
  4. Pre-orders are non-transferable. All orders made shall ship directly to the person and address specified in the order form.

Returns policy

We hope you are happy with your purchase, but if not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, and with their original packaging.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange to the same value for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase.

We will be happy to make a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged – please see below for details. Please return your item/s by post or in person and place a new order.

Returns must be pre-authorised and agreed. For all returns please email info@essenceofhartland.com

Faulty items

If on the rare occasions our customers receive a faulty item. Make sure you let us know about the fault so we can make sure other items are not affected. If you have identified the fault within 30 days of purchase, please contact us at info@essenceofhartland.com to arrange a return, exchange, or refund. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.

If a fault develops outside of the 30-day return period, or the item is difficult to package and return, contact us using the above details before you return the item, so we can discuss the fault with you and agree the best way forward.

If a gift you receive is faulty, please arrange for the purchaser to contact us using the above details, and we will issue a replacement.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange to the same value for the returned goods will be offered. If the goods are faulty, a refund will be offered regardless of proof of purchase.

Your legal right to cancel

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:

You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.

To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.

If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest).

If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us the appropriate amount.